FREQUENTLY ASKED QUESTIONS

How do I schedule walks/visits/pet sitting?


Current clients may schedule visits by visiting our RESERVATIONS page here. New clients may schedule visits by visiting our SETUP A CONSULTATION page here.




For dog walks, is there a minimum walk schedule per week?


Yes, we require a minimum of three walks per week and a three hour window, on the same recurring time frame each day. For example: Monday, Wednesday, Friday between 10-1.




Can I stop my service?


Absolutely, although we will be sad to see you go!




Do you walk multiple dogs at a time?


We do not pack walk with other dogs. We only do private walks with siblings within the home. We can make an exception with friendly neighbors (agreed upon between neighbors). Each will be seperatly billed.




What are your hours?


Monday - Friday 10:00 am - 5:00 pm Weekends and Holidays must be prescheduled in advance. We ask for at least a week's notice. Based upon availability. Current clients may make a RESERVATION here. New client's may fill out our CONSULTATION form here.




Are you available over the holidays?


Yes! Please hurry and book your reservations in advance. We book up quickly. Current Clients: make a reservation here. New Clients: fill out a consultation form here.




What is your cancellation policy?


You can cancel a walk or pet sitting reservation at any time! Just be sure to let us know at least 24 hours in advance for pet sitting reservations or by 9am for weekly scheduled visits, or else the visit will be charged in full. We maintain a strict 24 hour cancellation policy for pet sitting reservations or by 9am for regularly scheduled clients, which is required as a courtesy to our dog walkers who rely on the income of their pre-set walk schedules to make a living, and who without sufficient notice, aren’t granted the opportunity of making alternate arrangements to pick up additional work to make up for the loss of income within the time slot that was originally reserved for your scheduled walk. If you have a regular, repeating walk schedule, we highly recommend keeping your set walk schedule as constant and unchanging as possible, with minimal scheduling adjustments. As last minute cancellations and reschedules do cause our dog walkers to lose valuable work hours. We ask that you limit the amount of cancellations to 3 or 4 per month. A consistent, set schedule encourages dog walker longevity and reduces turnover rate, resulting in a regular, consistent dog walker for you and your pup!




What is your service area?


NEIGHBORHOODS WE SERVE Andersonville Bucktown Gold Coast Greektown Lakeview Lincoln Park Logan Square The Loop Nobel Square Northcenter Old Town Ravenswood River North Roscoe Village South Loop Streeterville West Loop Wicker Park Wrigleyville (PLEASE CONTACT US FOR AVAILABILITY IN EACH NEIGHBORHOOD)




When and how do I pay?


You will be billed each Tuesday for the current week’s visits. You may also choose our popular option to pre-pay monthly or before sitting and receive a 5% discount.

Payment Options:

Cash, Chase QuickPay, Bank of America Quick Pay, & Venmo.

Contact Us directly for payment details.

If your credit card fails to charge, we must receive payment by 5pm on Friday for services to continue. Contact us if you have any issues completing payments.




Does the same walker come everytime?


Our goal is to always pair your dog with the same walker. However, there are times when the same walker will not be able to accommodate you: If you are a regular client but you have to add a walk that is not in your set walking schedule. If a walker request some time off or falls ill. In these rare circumstances our team will assign a temporary fill-in walker to your dog.




Can I meet my walker before walks start?


Yes! You can either meet your walker during your first walk or with a quick phone chat, skype or facetime call, or in-person ($25 fee).




Where do the consultations take place?


In the comfort of your own home or virtually via Zoom, FaceTime, or Google Hangouts. This will give us the opportunity to evaluate your pet in comfortable and safe settings.





 Each customer must thoroughly read and understand the Wiggley Walkers Pet Service Agreement that releases Wiggley Walkers from certain liabilities. By utilizing our services and accepting our Wiggley Walkers folder, you understand and acknowledge that Wiggley Walkers has limited liability regarding certain occurrences and incidents that may occur regarding your pet(s).

 

While we take every precaution possible to ensure that all of the pets in our care are healthy and safe, you must recognize that incidents will and/or may happen and that we take no responsibility regarding these incidents.
 

Wiggley Walkers will deliver the highest quality in caring for both your pets and home.  However, due to extreme unpredictability of animals, Wiggley Walkers cannot accept responsibility for any mishaps of extraordinary nature (e.g. biting, running away, furniture damage, accidental death, etc.) or any complications in administering medications to the animal.  In addition, Wiggley Walkers cannot be held liable for injury, disappearance, death, or fines incurred by pets with access to the outdoors.

 

Clients using our services are responsible for injuries caused by any animal in the household. It's very important to update your pet's rabies and other vaccinations as needed. We are required to call animal control to report bites and report injuries. To contact Chicago Animal Care and Control please call 312-747-1406.

 

More information about The Illinois Animal Control Act can be found here: http://www.ilga.gov/legislation/ilcs/ilcs3.asp?ActID=1704&ChapterID=41

No pet(s) will be admitted into our care unless this waiver is fully understood, executed and verified in our system.

  

OPERATION HOURS

MONDAY  - FRIDAY

10:00 AM - 5;00 PM

5:00 PM - 9:00 PM (BASED UPON AVAILABILITY)

WEEKENDS & HOLIDAYS PRE-SCHEDULED

(BASED UPON AVAILABILITY)

NEIGHBORHOODS WE SERVE

Andersonville

Avondale

Bucktown

Irving Park

Lakeview

Lincoln Park

Lincoln Square

Logan Square

Northcenter

Old Town

Ravenswood

River North

Roscoe Village

West Loop

Wicker Park

Wrigleyville

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Member & Insured through Pet Sitters Associates LLC

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